Effective Date: September 5, 2026
At DNA Global Travel USA LLC, we aim to provide reliable travel booking services. Because flights, hotels, tours, and other travel services may be provided by third-party suppliers, refund eligibility may also depend on the rules and conditions applicable to each booking.
All bookings made through DNA Global Travel USA are subject to this Return and Refund Policy and, where applicable, the cancellation and refund policies of the respective airline, hotel, tour operator, or other travel service provider.
Some bookings may be non-refundable or subject to cancellation penalties or other fees imposed by the applicable travel supplier.
Customers may request cancellation of a booking by contacting DNA Global Travel USA.
If the booking is eligible for a refund, the refund will be returned to the original payment method used for the transaction.
A cancellation or processing fee of up to 5% of the total order amount may be deducted from the refund.
Additional cancellation fees, penalties, or non-refundable amounts imposed by the airline, hotel, tour operator, or other travel supplier may also apply.
Where reasonably possible, we will inform the customer of the applicable refund amount before processing the cancellation.
If DNA Global Travel USA is unable to fulfill a confirmed booking due to an error for which DNA Global Travel USA is responsible, the customer will receive a 100% refund of the amount paid for the affected booking.
No DNA Global Travel USA cancellation or processing fee will be deducted from the refund in this situation.
Flight tickets are subject to the fare rules, cancellation policies, and refund conditions of the applicable airline.
Some airline tickets may be non-refundable, while others may be eligible for a full or partial refund.
Airline cancellation penalties, fare restrictions, or other applicable charges may be deducted from the refundable amount.
Hotel reservations are subject to the cancellation and refund policies of the applicable hotel or accommodation provider.
Certain reservations may be non-refundable or subject to cancellation fees depending on the selected rate, supplier conditions, and date of cancellation.
Cancellations and refunds for tours and customized travel packages are subject to the conditions applicable to the individual services included in the booking.
A travel package may include multiple services, such as flights, hotels, transportation, or tours. Different cancellation and refund conditions may apply to each component.
As a result, some components of a travel package may be refundable while others may be partially refundable or non-refundable.
Once a refund has been approved, DNA Global Travel USA will initiate the refund within 5 business days.
Refunds will be issued to the original payment method used for the transaction.
After DNA Global Travel USA initiates the refund, additional processing time may be required by the customer's bank, card issuer, or payment provider before the funds appear in the customer's account.
DNA Global Travel USA does not control these additional processing times.
Service fees, administrative charges, or processing fees may be non-refundable where applicable and permitted by law.
For eligible customer-requested cancellations, DNA Global Travel USA may deduct a cancellation or processing fee of up to 5% of the total order amount.
Any applicable fees or penalties imposed by third-party travel suppliers are separate and may also be deducted from the refundable amount.
Failure to use a confirmed travel service or appear at the required time without requesting cancellation in advance may be considered a no-show.
No-show bookings may be partially refundable or non-refundable depending on the applicable airline, hotel, tour operator, or other supplier's policy.
Requests to change travel dates, passenger information, flights, hotels, tours, or other booking details are subject to availability and the applicable supplier's rules.
Fare differences, supplier fees, service fees, or other additional charges may apply.
A change to a booking does not automatically qualify the booking for a refund.
Refunds are issued only to the original payment method used to complete the transaction.
For card payments, the refund will be returned to the same card used for the original purchase, subject to the procedures of the applicable payment provider, card network, and card issuer.
If the original payment method is no longer available, the customer should contact DNA Global Travel USA so that the situation can be reviewed in accordance with applicable payment provider requirements.
To request a cancellation or refund, please contact DNA Global Travel USA as soon as possible and provide your booking information and contact details.
We will review the booking, applicable supplier conditions, refund eligibility, and any applicable fees.
DNA Global Travel USA LLC
Phone: +1 (281) 599-3333
Email: info@dnaglobaltravelusa.com
DNA Global Travel USA may update this Return and Refund Policy from time to time.
Any updated version will be posted on our website with a revised Effective Date.
